Help
Contact us
We are a small team, so everything comes into one mailbox and gets triaged from there. Put a topic keyword in the subject line and we will route it to the right pair of eyes.
Email us
One address for everything
Helpful subject-line prefixes so we can triage faster:
- [Safety] scams, stolen bikes, prohibited items, harassment. Include listing URL or username.
- [Data] export, deletion, GDPR rights. Most of this is self-serve from Settings → Data & privacy.
- [Legal] IP takedowns, court orders, law-enforcement requests, formal complaints. Include reference numbers and jurisdiction.
- [Selling] listing questions, removed listings, trader applications. Include the listing ID.
Response times
- Safety and stolen bike reports: aim for same working day, always within 48 hours.
- Data and privacy requests: acknowledged within 72 hours, resolved within one calendar month as required by UK GDPR.
- Everything else: within 5 working days.
If you have not heard back after a working week, feel free to nudge us. It probably means the first message went to spam.
What we cannot help with
- Refund requests on bikes you bought from another user. Prerode is a classifieds site. Payment and the sale contract are between you and the other rider directly, so recovery goes through your bank (chargeback), your card provider (Section 75), or the small-claims court.
- Valuing a bike for you. We can point you at completed listings you can compare against, but we do not give official valuations.
- Technical questions about a bike (fit, geometry, servicing). Ask the community, your local bike shop, or the manufacturer.
Post
Prerode is operated by SP8CESTUDIO LTD (company number 12134895, registered in England & Wales).
Registered office:
21 Uplands Avenue Willenhall
Willenhall
WV13 3PR
United Kingdom
Please use email in the first instance. Post is much slower and often gets duplicated by an email anyway.